FAQs
Frequently asked questions
product
Are your products body-safe?
Yes. Every item in our store is made from high-quality, body-safe materials such as medical-grade silicone, stainless steel, or glass. We never stock products that contain harmful chemicals or unsafe materials.
How discreet is the packaging?
Your privacy is our top priority. All orders are shipped in plain, unbranded packaging with no reference to the contents or our store name on the outside.
How do I clean and care for my toys?
We recommend washing your toy with warm water and mild soap or using a specialized toy cleaner after each use. Always dry thoroughly and store in a cool, dust-free place. Check the material instructions for specific care tips.
Can I return or exchange a product?
For hygiene reasons, we cannot accept returns or exchanges once a product has been opened or used. However, if your item arrives damaged or defective, please contact us within 14 days and we’ll arrange a replacement or refund.
Are the products safe to use with lubricants?
Yes — just make sure to choose the right type. Water-based lubricants are safe for all toys, while silicone-based lubes should not be used with silicone toys as they may damage the surface. Each product description includes compatible lubricant information.
Payment
What payment methods do you accept?
We accept all major credit and debit cards.
Will my payment appear discreetly on my bank statement?
Yes. For your privacy, all transactions are processed under a neutral billing name that does not reference our store or product type in any way.
Is my payment information secure?
Absolutely. All payments are processed through encrypted, PCI-DSS-compliant systems that ensure your data is safe. We never store or have direct access to your card details.
Shipping & Returns
How long does delivery take?
Delivery times vary depending on your location. Most domestic orders arrive within 3–7 business days, while international orders typically take 7–14 business days. You’ll receive tracking details as soon as your order ships.
Will the packaging be discreet?
Yes. All orders are shipped in plain, unmarked packaging without logos or product names. Your privacy and comfort are always our top priority.
Can I track my order?
Absolutely. Once your order is processed, you’ll receive a confirmation email with your order number. If you need any assistance or want to inquire about the status of your shipment, simply contact our support team with your order number, and we’ll be happy to help you.
What is your return policy?
Due to the intimate nature of our products, we can’t accept returns or exchanges for opened or used items. However, if a product arrives damaged, defective, or incorrect, please contact our support team within 14 days of delivery and we’ll gladly replace or refund it.
privacy
Why do you collect personal data?
We collect personal data only to process and fulfill your orders, deliver products, and provide reliable customer support. This information helps us improve your shopping experience, ensure payment security, and maintain the functionality of our Website. We do not collect or store any payment data, as all payments are processed by trusted third-party providers. We are committed to protecting your privacy and confidentiality and never share your personal data with third parties for marketing purposes.