Cookies Policy
Last updated: October 22, 2025
1.1 These Terms & Conditions (“Terms”) govern your use of the website luna-tique.net (the “Website”), and any purchase of goods from the Website made by you (the “Customer”, “you”, “your”) from LUNATIQUE UNICORN LTD (company registration number SC847588) of 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN (“we”, “us”, “our”, “Lunatique”). 1.2 By accessing or using the Website and/or placing an order you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or place an order. 1.3 We reserve the right to revise these Terms at any time by posting an updated version on the Website. The revised Terms will apply from the date they are posted. Continued use of the Website after changes constitutes acceptance of the revised Terms.
2.1 You confirm and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction, if higher) and legally capable of entering into binding contracts. 2.2 By placing an order you represent that you are legally permitted to purchase adult products in your country of residence. 2.3 We reserve the right to perform age verification using third-party services or to request proof of identity before dispatching your order. Orders may be cancelled if verification fails or is not completed. 2.4 You must not access the Website or purchase from us if doing so is illegal in your country or region.
3.1 This Website contains sexually explicit content intended solely for adults. 3.2 By accessing the Website, you confirm that viewing such material is legal in your jurisdiction and that you are not offended by such content. 3.3 We accept no responsibility for unauthorised access by minors or persons offended by adult material.
4.1 The Website offers adult toys, lubricants, and tablets (collectively “Products”). Products are sold as adult novelty and wellness items; they are not intended to diagnose, treat, or cure any medical condition. 4.2 Any information provided is for general wellness purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before using any tablets or other Products that may interact with medications or medical conditions. 4.3 Descriptions and images of Products on the Website are for illustrative purposes only. We endeavour to ensure accuracy, but colours, materials, and packaging may vary slightly. 4.4 All Products are subject to availability. If a Product you order is not available, we will notify you and you may cancel the order or choose an alternative. 4.5 You are responsible for ensuring that any Products you purchase comply with local import laws and restrictions. We are not liable for purchases that breach regional laws.
5.1 When you place an order, you are offering to purchase the Products in your basket. 5.2 We will send an email acknowledging receipt (“Order Acknowledgement”). This does not mean your order is accepted. 5.3 Acceptance occurs when we dispatch your order (“Dispatch Confirmation”). Only then is a binding contract formed. 5.4 We reserve the right to cancel or refuse any order for reasons including suspected fraud, failed payment, age verification, or regulatory restrictions.
6.1 Payment for Products is processed through third-party payment providers. We do not collect or store your payment card or account details. 6.2 You agree that the payment provider’s terms apply to your transaction. We are not responsible for the performance, security, or privacy of the payment provider. 6.3 Orders must be paid in full at the time of checkout. If payment is declined or not authorised, your order may be cancelled.
7.1 All prices shown on the Website are displayed in the currency selected by the Customer and include VAT (where applicable), unless otherwise stated. Prices may vary automatically depending on the chosen currency or customer’s location. 7.2 We reserve the right to update prices at any time. Changes will not affect orders already confirmed. 7.3 If a pricing error is discovered, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order.
8.1 Goods are dispatched to the delivery address provided at checkout. You must ensure this information is accurate. 8.2 We aim to dispatch orders promptly, but all delivery timeframes are estimates only. 8.3 Customs & Import Duties: International orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the customer. We have no control over such charges and cannot predict their amount. 8.4 We are not liable for losses or delays caused by events beyond our control, including customs clearance, courier delays, or force majeure. 8.5 Title and risk pass to you upon delivery. 8.6 Full details of our delivery methods, timeframes, and international shipping options are available in our Delivery & Refunds Policy.
9.1 Due to the intimate nature of our Products, we maintain strict hygiene standards:
10.1 You agree to use the Website and Products lawfully and responsibly. 10.2 You are responsible for reading all Product labels and instructions before use. 10.3 You are responsible for ensuring that the Products are legal to own or import in your jurisdiction. 10.4 You are responsible for safeguarding your account and login details. We are not liable for unauthorised activity due to your negligence.
11.1 We will provide our services with reasonable care and skill. 11.2 We reserve the right to suspend, restrict, or terminate access to the Website, or cancel orders, for any reason including fraud prevention, maintenance, or regulatory compliance. 11.3 We are not liable for technical issues, interruptions, or data loss due to external factors.
We are not liable for any delay or failure to perform obligations if such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or transport disruptions.
13.1 Products are provided “as is” without any warranties other than those required by law. 13.2 We make no guarantee that any Product is suitable for a particular purpose or that it will achieve specific results. 13.3 We are not liable for any injury or damage caused by misuse, allergic reactions, or failure to follow instructions.
14.1 To the maximum extent permitted by law:
15.1 All intellectual property rights in the Website, including design, text, images, and logos, belong to us or our licensors. 15.2 You may not reproduce, modify, or distribute any part of the Website without our written consent. 15.3 If you submit reviews or content to the Website, you grant us a royalty-free licence to use, display, and reproduce that content for promotional purposes.
16.1 We process your personal data in accordance with our Privacy Policy and Cookie Policy. 16.2 By using the Website, you consent to such processing. 16.3 We do not store or have access to your payment data; payments are handled by third-party processors.
17.1 If you have a complaint, please contact us at [email protected]. We aim to resolve all issues within 10 working days. 17.2 If a dispute cannot be resolved amicably, you may refer the matter to an approved Alternative Dispute Resolution (ADR) body or to the courts of Scotland.
These Terms are governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
These Terms are written in English. In the event of any translation, the English version shall prevail.
If any clause of these Terms is found unlawful or unenforceable, it shall not affect the validity of the remaining provisions.
LUNATIQUE UNICORN LTD
5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN
Email: [email protected]
1. Introduction
1.1 These Terms & Conditions (“Terms”) govern your use of the website luna-tique.net (the “Website”), and any purchase of goods from the Website made by you (the “Customer”, “you”, “your”) from LUNATIQUE UNICORN LTD (company registration number SC847588) of 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN (“we”, “us”, “our”, “Lunatique”). 1.2 By accessing or using the Website and/or placing an order you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or place an order. 1.3 We reserve the right to revise these Terms at any time by posting an updated version on the Website. The revised Terms will apply from the date they are posted. Continued use of the Website after changes constitutes acceptance of the revised Terms.
2. Age and Eligibility
2.1 You confirm and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction, if higher) and legally capable of entering into binding contracts. 2.2 By placing an order you represent that you are legally permitted to purchase adult products in your country of residence. 2.3 We reserve the right to perform age verification using third-party services or to request proof of identity before dispatching your order. Orders may be cancelled if verification fails or is not completed. 2.4 You must not access the Website or purchase from us if doing so is illegal in your country or region.
3. Adult Content Warning
3.1 This Website contains sexually explicit content intended solely for adults. 3.2 By accessing the Website, you confirm that viewing such material is legal in your jurisdiction and that you are not offended by such content. 3.3 We accept no responsibility for unauthorised access by minors or persons offended by adult material.
4. Products
4.1 The Website offers adult toys, lubricants, and tablets (collectively “Products”). Products are sold as adult novelty and wellness items; they are not intended to diagnose, treat, or cure any medical condition. 4.2 Any information provided is for general wellness purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before using any tablets or other Products that may interact with medications or medical conditions. 4.3 Descriptions and images of Products on the Website are for illustrative purposes only. We endeavour to ensure accuracy, but colours, materials, and packaging may vary slightly. 4.4 All Products are subject to availability. If a Product you order is not available, we will notify you and you may cancel the order or choose an alternative. 4.5 You are responsible for ensuring that any Products you purchase comply with local import laws and restrictions. We are not liable for purchases that breach regional laws.
5. Ordering and Contract Formation
5.1 When you place an order, you are offering to purchase the Products in your basket. 5.2 We will send an email acknowledging receipt (“Order Acknowledgement”). This does not mean your order is accepted. 5.3 Acceptance occurs when we dispatch your order (“Dispatch Confirmation”). Only then is a binding contract formed. 5.4 We reserve the right to cancel or refuse any order for reasons including suspected fraud, failed payment, age verification, or regulatory restrictions.
6. Payments and Third-Party Payment Processing
6.1 Payment for Products is processed through third-party payment providers. We do not collect or store your payment card or account details. 6.2 You agree that the payment provider’s terms apply to your transaction. We are not responsible for the performance, security, or privacy of the payment provider. 6.3 Orders must be paid in full at the time of checkout. If payment is declined or not authorised, your order may be cancelled.
7. Pricing & VAT
7.1 All prices shown on the Website are displayed in the currency selected by the Customer and include VAT (where applicable), unless otherwise stated. Prices may vary automatically depending on the chosen currency or customer’s location. 7.2 We reserve the right to update prices at any time. Changes will not affect orders already confirmed. 7.3 If a pricing error is discovered, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order.
8. Delivery / Shipping
8.1 Goods are dispatched to the delivery address provided at checkout. You must ensure this information is accurate. 8.2 We aim to dispatch orders promptly, but all delivery timeframes are estimates only. 8.3 Customs & Import Duties: International orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the customer. We have no control over such charges and cannot predict their amount. 8.4 We are not liable for losses or delays caused by events beyond our control, including customs clearance, courier delays, or force majeure. 8.5 Title and risk pass to you upon delivery. 8.6 Full details of our delivery methods, timeframes, and international shipping options are available in our Delivery & Refunds Policy.
9. Returns, Refunds, and Cancellations
9.1 Due to the intimate nature of our Products, we maintain strict hygiene standards:
- Returns are only accepted if the Product is unopened, unused, and sealed in its original packaging.
- Products that have been opened, used, or unsealed cannot be returned, unless faulty.
10. Customer Rights and Responsibilities
10.1 You agree to use the Website and Products lawfully and responsibly. 10.2 You are responsible for reading all Product labels and instructions before use. 10.3 You are responsible for ensuring that the Products are legal to own or import in your jurisdiction. 10.4 You are responsible for safeguarding your account and login details. We are not liable for unauthorised activity due to your negligence.
11. Company Rights and Responsibilities
11.1 We will provide our services with reasonable care and skill. 11.2 We reserve the right to suspend, restrict, or terminate access to the Website, or cancel orders, for any reason including fraud prevention, maintenance, or regulatory compliance. 11.3 We are not liable for technical issues, interruptions, or data loss due to external factors.
12. Force Majeure
We are not liable for any delay or failure to perform obligations if such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or transport disruptions.
13. Warranties and Disclaimers
13.1 Products are provided “as is” without any warranties other than those required by law. 13.2 We make no guarantee that any Product is suitable for a particular purpose or that it will achieve specific results. 13.3 We are not liable for any injury or damage caused by misuse, allergic reactions, or failure to follow instructions.
14. Limitation of Liability
14.1 To the maximum extent permitted by law:
- We are not liable for indirect, special, or consequential losses including loss of profit or reputation.
- Our total liability for any claim shall not exceed the total purchase price of the relevant Product(s).
15. Intellectual Property
15.1 All intellectual property rights in the Website, including design, text, images, and logos, belong to us or our licensors. 15.2 You may not reproduce, modify, or distribute any part of the Website without our written consent. 15.3 If you submit reviews or content to the Website, you grant us a royalty-free licence to use, display, and reproduce that content for promotional purposes.
16. Privacy and Cookies
16.1 We process your personal data in accordance with our Privacy Policy and Cookie Policy. 16.2 By using the Website, you consent to such processing. 16.3 We do not store or have access to your payment data; payments are handled by third-party processors.
17. Complaints and Dispute Resolution
17.1 If you have a complaint, please contact us at [email protected]. We aim to resolve all issues within 10 working days. 17.2 If a dispute cannot be resolved amicably, you may refer the matter to an approved Alternative Dispute Resolution (ADR) body or to the courts of Scotland.
18. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
19. Governing Language
These Terms are written in English. In the event of any translation, the English version shall prevail.
20. Severability
If any clause of these Terms is found unlawful or unenforceable, it shall not affect the validity of the remaining provisions.
21. Contact Information
LUNATIQUE UNICORN LTD
5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN
Email: [email protected]